Get the peace of mind you need
with our SLA-backed IT AMC services
FSMA
AMC
IMAC
Managed Services
FSMA (Full Service Maintenance Agreement)
All-in-one-price service for uncompromising output quality assurance, excellent cost controllability and unmatched customer service commitment.
Benefits
- Control on-going copying/printing expense and budget more accurately
- Focus on your core business
- Be free from troubles on cost management related to consumables, logistics and fixing
- Achieve time efficiency and productivity with minimal machine downtime
Trade Aid engineer not only fixes your equipment, but also performs preventative maintenance to minimize future failures.
All software, software support and diagnostic licensing fees are included in your Trade Aid FSMA, ensuring no hidden costs, to enable the fastest possible repair.
Trade Aid IT Services provides:
- Consumables
- Spare Parts
- Service Labor Cost
- Remote Service Offerings
Customers only need to pay for their actual monthly copying/printing volume. You can customize your Full Service Maintenance Agreement to meet your specific needs:
- Onsite coverage SBD, NDB and 24 * 7
- Short term extended coverage for special project needs.
- Weekend and holiday coverage for routine recurring needs.
- Guaranteed response time to ensure critical availability
Annual Maintenance Contract
Computer AMC Services which facilitates computer maintenance requirements efficiently
Computer AMC is one such task which monitors the health of your systems on per annum basis. All you need to do is to dig a lot for the best Computer AMC service provider. Whichever Computer AMC service provider you choose should be efficient in their profession. It should be a cluster of highly qualified professionals. Your service provider must render cutting edge service for Computer AMC.
Included in the service plan (as applicable)
Data Room Management Support
- Data Center Cleaning
- Computer Room Air Conditioning Equipment
- Building HVAC
- UPS and Batteries
- Power Distribution Unit
- Diesel Generator and Automatic Transfer Switch
Technology Support
- Active Switches
- Passive components
- Servers and Storages
- PABX/VOIP
PNM - Proactive Network Maintenance (PNM)
- Identify and locate the source of linear distortions in the field using your existing cable modem termination system (CMTS) and cable modems
- Monitor transmission impairments like micro-reflections and group delays
- Proactively identify impairments by data retrieval from cable modems
- Check downstream/upstream frequency response
- Identify trends and fix network impairments before the subscriber’s service is affected
- Check spectrum changes in downstream/upstream channel in real time
Data Center Service Contracts
We will be responsible for
- Developing an annual preventive maintenance schedule suited to the site’s needs
- Coordinating and tracking preventive maintenance visits
- Inspecting the site
- Reviewing invoices for additional services
- Reviewing all service reports
- Resolving service issues
IMAC (Install Move Add Change)
Trade Aid IT services offers IMAC Services. IMAC is an acronym for Install Move Add Change .
Maintaining a technically proficient and skilled workforce across all areas of operation can be costly for organizations. Our solution is to provide dedicated on-site technical support to handle daily IT operations. This resource will have access to our pool of highly qualified and competent technicians and will provide support on a case-by-case basis as needed. This allows for expert assistance at a lower cost, and we also provide coverage during vacation times to ensure uninterrupted support. Supplement your internal IT staff with our specialized engineers who work closely with your organization to help design, implement, test, and manage our products and solutions.
They are equipped with the technical expertise and certifications required to help you maximize the value of our services. Our specialized support includes resolving system issues, configuring operating systems, and providing remote desktop assistance to provide prompt help. We use email and chat applications to provide quick responses to common IT issues and for more complex problems, we provide clear, written instructions and technical manuals as well as phone support.
INSTALL
- System structure at the user's workplace
- Initial installation and deployment of hardware components
- Initial installation and deployment of software applications
MOVE
- Relocation of the workstation system to another location
- Change to another workstation system
- Change of end user
ADD
- Installation of additional hardware
- Installation of additional software
CHANGE
- Change of existing hardware configuration
- Updating of installed software
- Customization of software settings
- Uninstalling unneeded software applications
In addition, two additional service packages (IMAC / R / D) are common:
REMOVE
- Control of the devices to be uninstalled
- Secure deletion of existing data carriers
- Create a deletion report
- Dismantling of the defined system group
- Preparation for return transport, storage or disposal
DISPOSE
- Transport and environmentally friendly recycling
- Hardware refresh (reprocessing / testing of the hardware) and return to the customer.
Trade aid IT services can provide the best options for the customer as per the requirements below
Managed Networks & Infrastructure
This eliminates the cost of owning and operating a data center. Instead, you would use an MSP and contract a service level agreement with them. This type of service could include managed hosting, managed storage backup, WANs, and LANs.
Managed Security
This allows for remote security within your organization, including but not limited to, anti-virus, malware, ransomware, etc. Allowing these applications to be done remote allows upgrades to happen seamless and on-time.
Managed Communication Services
This managed service merges data, voice, and video services on the same IP network. This service could also mean using a managed call center.
Managed Wireless & Mobile Computing
Gives your organization wireless capabilities without having to endure the cost and implementation within your business
Managed Print Services
Managed print enables remote monitoring, updating and management of your organization’s document management infrastructure.
Managed Support Services
The most common type of managed services. This includes traditional help desk responsibilities, including support tickets for help with IT problems among employees and network equipment.
Data Analytics
The next wave in business intelligence is capturing and analyzing data that reveal trends and patterns for clients so they can take appropriate steps to further their business goals
Managed Cloud Infrastructure
This is where the MSP manages your organization’s computing, storage, network and operating systems. It also may include managing the tools and application stacks (e.g. databases, e-commerce platforms and DevOps tools) that run on top of that infrastructure. Typically your organization has control over which functions are outsourced and which are kept in-house.
Managed Software-as-a-Service
The provider hosts and delivers the application to the customer and makes sure that it is constantly updated and improved. In some cases the MSP is the SaaS provider and in others it resells the services and assists with integration to other on-premises and cloud applications.